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Runnerz

You stay in control

Delete your Runnerz account

Any Runnerz account holder can initiate deletion of their account and associated personal information from the app or from this public page.

Last updated 27 September 2026

Request deletion

  1. In the Runnerz app, open Settings & account → Delete account to return to this official deletion path. You can also use this page directly without reinstalling the app.
  2. Email [email protected] from the address connected to your Runnerz account.
  3. Use the subject line Runnerz account deletion request.
  4. Include your Runnerz display name. Do not include a password, identity document or sensitive location history in the email.

What happens next

We will acknowledge the request at the account email address and may ask for a limited ownership check. After verification, we aim to delete or irreversibly de-identify the account and associated personal data within 30 days. We will send a completion update or explain any narrow record that must lawfully be retained.

What may be retained

Limited records may be kept where reasonably required for security, fraud prevention, dispute resolution or legal obligations. Shared community records may be de-identified rather than removed when deleting them would affect other runners’ legitimate records.

Need help?

Send any deletion or privacy question to [email protected]. We will never ask you to send your Runnerz password by email.